FAQ
The general public sale will take place Wednesday November 13 at 10AM for Brazil, 11AM for Chile and 12PM for Argentina (all times are local).
Ticket sales are limited to four per fan, per city – enabling fans to attend multiple performances. Please do not purchase beyond these limits. All ticketing data will be forensically examined, and any purchases found to be made unlawfully or in violation of the terms and conditions will be cancelled.
Please only purchase tickets from Ticketmaster for Brazil and Chile and from AllAccess for Argentina. Any tickets listed on unauthorized resale sites may not be genuine and, in line with the terms and conditions, promoters will be cancelling any tickets found listed.
Full terms and conditions can be found at the bottom of the page.
When is the general sale?
The general public sale will take place Wednesday November 13 at 10AM for Brazil, 11AM for Chile and 12PM for Argentina (all times are local).
Will there be a presale?
Any presale will be communicated through the artist’s social media platforms.
Which sites are participating in the general sale?
How many tickets can I buy?
Ticket sales are limited to 4 per fan per city. Only tickets purchased through approved agents are valid. The venue reserves the right to refuse admission.
How can I book accessible tickets?
BRA: Purchases can be made at the box office or directly on the website.
For online purchases, during the purchase process, qualified fans can select their half-price tickets, click on “Continue” to be redirected to the next step where you must inform the types of half-price tickets you want. When choosing the “People with Disabilities” category, you must provide the beneficiary’s details and you can add a ticket for a companion + this person’s details.
The prices for half-price tickets will be displayed and you can proceed with completing the payment.
We recommend that tickets for the Person with a Disability and their companion be purchased at the same time and in the same order, ensuring that they remain together in the sector throughout the entire presentation.
CHILE: Please make sure to visit our Universal Inclusion and Accessibility Portal for information on how to register for reduced mobility, allowed documentation and theaters with areas for disabled people.
ARG: Please make sure to visit the Our policies on people with motor disabilities section on our website.
What is the age restriction for the shows?
CHILE: Anyone older than 2 years old must have a ticket to attend the show.
ARGENTINA – Children under 1 year old are not allowed to attend any stadium events. Children between 2 and 3 years old do not pay admission, as long as they do not occupy a numbered seat.
BRAZIL – Solo attendees must be 16 years old. Children and teenagers from 5 (five) to 15 (fifteen) are allowed if accompanied by their parents and/or guardians, or by third parties authorized by the parents or legal guardians. Individuals age16 (sixteen) and older may be allowed to attend unaccompanied by parents and/or guardians.
Is there anything I can do to increase my chances of securing a ticket?
We would urge fans to create an account with the official ticket agents ahead of time as the websites will be very busy during the official on sale.
Will there be VIP/Hospitality packages?
All ticket types will be live on the booking pages when they go on sale.
Ticket Terms and Conditions
1. Ticket sales are limited to 4 per fan, per city. Ticketmaster and the Event Organiser do not guarantee the authenticity of tickets purchased from unauthorised third party resellers or resale sites. The venue reserves the right to refuse admission for invalid tickets or tickets purchased in breach of these terms.
2. A ticket is a personal, revocable license and, at all times, remains the property of the Event Organisers. Tickets must be surrendered to the Event Organisers upon request.
3. This ticket is sold on behalf of the Event Organisers to the Consumer.
4. All ticket sales data will be manually forensically examined and any use of bots, multiple identities, false identities, or other fraudulent means of acquiring tickets may be reported to law enforcement bodies in Argentina, Brazil and Chile, and any such tickets may be cancelled.
