Privacy Policy

1. Important information and who we are

This Privacy Policy provides information on how Big Brother Recordings Limited (referred to as “Big Brother Recordings”, “we”, “us” or “our”) collects and uses personal data through the use of the following websites: (a) oasisinet.com, the main Oasis official website (the “Main Website”); (b) oasismynet, oasis.os.fan, and oasis.hq.fan, the official Oasis mailing list and fan registration platforms (the “Fan Platform”); and (c) shop.oasisinet.com, the official Oasis webstore (the “Webstore”). These sites are together referred to as our “Website”. This Privacy Policy covers the collection and use of personal data as part of the ticket registration process, or when purchasing music, merchandise or tickets, subscribing to our mailing list, or entering competitions, in each case via the Website, or otherwise interacting with the Website.

The Main Website includes links to the Webstore and Fan Platform but does not ordinarily capture personal data directly. The Fan Platform is hosted by Openstage on our behalf, and collects personal data as part of the fan registration process. The Webstore is operated by Ochre Music on our behalf, and collects data via an optional marketing opt-in at the point of purchase.

The Website is not intended for children and does not knowingly collect data relating to children. If we become aware that we have collected personal data from a child, we will take steps to delete that data as quickly as possible. If you believe we may have collected data from a child, please contact us using the details in paragraph 10.

Data Controller

Big Brother Recordings is the ‘Data Controller’ responsible for your personal data. We are registered as a data controller with the Information Commissioner’s Office (“ICO”). We may transfer your personal data to the manager of Oasis, Ignition Music Limited (“Ignition”), and other third parties for pre-defined purposes as described in paragraph 5 of this Privacy Policy. In such cases, Big Brother Recordings remains the data controller and the receiving parties act as data processors on our behalf, processing your data only in accordance with our instructions.

Holly Macey is our ‘Data Protection Officer’ (“DPO”) who is responsible for overseeing questions in relation to this Privacy Policy. If you have questions about this Privacy Policy, including requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details paragraph (paragraph 10).

2. The types of personal data we collect

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Transaction Data includes details of your purchases from the Webstore (including product details, order and purchase identifiers, timing and dates of your purchase, order value and currency), ticket registration activity, and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access our websites.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. Profile data is collected only from users who voluntarily opt in, for example by creating a user account on the Main Website.
• Usage Data includes information about how you interact with and use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly or indirectly reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online forms via the Website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • create a user account;
  • subscribe to a mailing list through opt-in forms;
  • purchase music, merchandise, tickets or other products from the Webstore;
  • purchase music, merchandise, tickets or other products through third-party websites such as Ticketmaster;
  • register for access (including pre-sale) to purchase music, merchandise, tickets or other products from the Webstore or through third-party websites such as Ticketmaster;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey;
  • apply for our products or services; or
  • give us feedback or contact us.
• Ticketing – Access Codes: For the opportunity to purchase tickets to certain live performances, it may be necessary for you to obtain an access code which will provide access to the purchasing platform in respect of those performances. You may be invited (via the Website, official Oasis social media channels and/or mailing lists, for example) to register your details for the chance to receive an access code. In order to register, you will need to provide Identity and Contact Data, such as your name, email address, phone number and location, as set out in the sign-up form. An access code is intended to allow access to the purchasing platform, but does not guarantee you will be able to obtain tickets.
• Automated technologies or interactions. As you interact with the Website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Transaction Data is collected from Ochre Music, who operate the Webstore.
  • Identity, Contact and Usage Data is held on our behalf by Openstage, who operate the Fan Platform. Openstage acts as our data processor, hosting and managing our fan database, mailing list and sign-up flows on the Fan Platform on a separate server operated on our behalf. Openstage does not use this data for its own purposes.
  • As described in paragraph 5 below, we share Identity and Contact Data with Ticketmaster to try to identify which fan sign-ups are from humans and, when tickets go on-sale, Ticketmaster provides us with data on access code redemptions and ticket purchases.
  • Technical Data is collected from analytics providers such as Google (Google Analytics, based outside the UK), Meta (Facebook Pixel, based outside the UK), TikTok (TikTok Pixel, based outside the UK), and Microsoft (Microsoft Clarity, based outside the UK).
  • Contact and Transaction Data is collected from providers of technical, payment and delivery services such as Stripe, Inc (based outside the UK) and ticketing service providers such as Ticketmaster.

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform a contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Sometimes providing personal data is a statutory or contractual requirement or is necessary for us to enter into or perform a contract with you. Where we rely on performance of a contract and you do not provide the necessary information, we may be unable to provide the products or services or take the steps you have requested. Where we rely on a legal obligation and you do not provide the necessary information, we may be unable to comply with our obligations or may need to take additional steps, such as informing law enforcement or a public authority.

Purposes for which we will use your personal data

In the below table we have set out a description of the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Direct marketing

If you: (a) create an account on the Main Website, (b) sign-up as a user on the Fan Platform, or (c) create an account or make a purchase on the Webstore, you will be asked whether you wish to opt-in to receive direct marketing communications from us via EMAIL (default) and/or SMS (at your election).

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can opt out of marketing communications at any time by doing either of the following:

• Where you are a registered user of the Website, logging into the Website and checking or unchecking relevant boxes to adjust your marketing preferences;
• Clicking the unsubscribe link in the footer of any marketing email we send you; or
• Sending your request by email to dataprotection@ignition.co.uk or by post to the address listed in paragraph 10.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations, or checking that your contact details are correct.

Please also see paragraph 8 below in relation to the retention of personal data.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy.

Special category and criminal offence data

We do not intentionally collect special category data (such as data about your health, race, or religious beliefs) or criminal offence data. We request that you do not provide us with any special category data.

Automated processes including profiling

As set out above, we may use your personal data to carry out automated processes, including profiling, to help determine eligibility for pre-sale access or ability to use certain features of our Website, verify genuine user accounts or fan activity, deliver targeted advertising through analytics and ad platforms, and detect fraudulent or automated activity on our Website. These are not solely automatic decisions – we also include meaningful human involvement in the decision-making process. Please note that you have a right to:

• object to this processing;
• access details of the information used to create your profile;
• obtain human intervention from us by someone with the authority and capability to change the profiling decision;
• express view of the profiling decision and provide additional information; and
• obtain an explanation for the profiling decision and contest it.

For further details, please contact us using the details in paragraph 10.

5. Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out in the table ‘Purposes for which we will use your personal data’ above.

• Ignition: As the manager of Oasis, Ignition receives personal data from us to assist with management of the band including tour management and related activities. Ignition acts as a data processor on our behalf.
• Ticketing providers: For ticket registration and sale, we share registrant data (name, email address, and location) with Ticketmaster. Ticketmaster applies its own verification processes to identify human fans and, following the on-sale, Ticketmaster provides us with data on access code redemptions and ticket purchases.
• IT and system administration service providers: Office 360 and other providers who support our IT infrastructure.
• Professional advisors: Including lawyers, auditors, insurers and consultants who provide legal, accounting, insurance and business advisory services.
• Payment providers: Third-party payment processors who handle transactions on our behalf.
• Marketing partners: Where you have consented to receive marketing from third parties.
• Potential acquirers: Third parties to whom we may choose to sell, transfer or merge parts of our business or assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this Privacy Policy.
• Regulators and law enforcement: Including the Information Commissioner’s Office (ICO) and other authorities, where required by law or to protect our legal rights.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data; or
• We use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers.

To obtain a copy of these contractual safeguards, please contact us using the details in paragraph 10.

For further details, please contact us using the details in paragraph 10.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Our specific security measures include: CAPTCHA and automated bot detection to prevent fraudulent registrations, secure password-protected access to the Fan Platform, the use of staff who are suitably trained in the Fan Platform’s use and data protection requirements, and storage of fan data on dedicated, secure servers operated by Openstage. We are also registered with the Information Commissioner’s Office (“ICO”).

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In relation to our mailing list and fan database (hosted by Openstage on the Fan Platform), we carry out an active engagement review approximately every six months. During this review, we may send a series of test emails to subscribers. If a subscriber does not engage with any of three successive emails, we send a final email inviting them to confirm they wish to remain on the mailing list by clicking an opt-in button. If no confirmation is received, the subscriber is removed from the mailing list. This helps us ensure that the personal data we hold remains accurate and relevant, and that we comply with the storage limitation principle under UK GDPR.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for six years after they cease being customers for legal, tax and accounting purposes.

In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

9. Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

• Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

  You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see Opting Out Of Marketing in paragraph 4 for details of how to object to receiving direct marketing communications).

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data (see the table in paragraph 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
  • If you want us to establish the data’s accuracy;
  • Where our use of the data is unlawful but you do not want us to erase it;
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please use our Contact details at paragraph 10.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Contact details

If you have any questions about this Privacy Policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

• Email address: dataprotection@ignition.co.uk
• Postal address: Data Protection, Big Brother Recordings, Mailbox £336, 19-21 Crawford Street, London, W1H 1PJ

11. Complaints

You have the right to make a complaint directly to us about how we handle your personal data, under section 164A of the Data Protection Act 2018. We will acknowledge your complaint within 30 days and respond without undue delay.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.

You can make a complaint via email or post using the details in paragraph 10.

12. Changes to this Privacy Policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 10 September 2026. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

13. Third-party links

Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.